FAQ

Once your order is confirmed, we are unable to make any changes, including the delivery address and the delivery option. However, you may be able to cancel your order and place a new one as we have a brief grace period. Sign in to My Account and view your online orders under My Purchases. If the ‘Cancel Order’ button is visible, you may select this option and your order will be cancelled. If the button is not visible, it is too late to cancel as processing has begun. Should you need to, you can learn more about our return options here.

When you are ready to checkout, go to the shopping bag to review and place your order. When you are happy with your final selection click on the proceed to checkout button to finalize you order. If you want to use a discount, you can add this either in the shopping bag, or in checkout. If you are a returning customer and have not yet signed into your account you will now be redirected to a sign in page. New customers are asked to create a shopping account. This account ensures that we can give you the best customer service possible and that your future shopping experiences will be effortless. Are you feeling uncertain about making a purchase and want to wait till tomorrow? No problem! All of the items you found today will be saved in your shopping bag for 7 days. However, these items are not reserved, so there is a risk that we might sell out in your size. Why not order now and see how the items look styled at home? Now that you are signed in, you can select your payment option. Please ensure you have entered the correct shipping address, as this cannot be changed after you have placed an order. Select your preferred payment method and when ready click the complete purchase icon. If you are using PayPal, you will be redirected to the PayPal website Kass Maher Inc's in order to complete your payment. When your purchase is done, you will return to Kass Maher Inc's order confirmation screen. Please note, an order cannot be cancelled or modified once it has been placed.

An easy way to calculate your size is to use our Size Guide, found here. Please note that same size garments may still vary depending on fit. Kass Maher Inc follow the standard body measurement lists, based on average body measurements for all sizes. For some products, we specify measurements in cm/inches on the product page to give you an understanding of the model or fit for that specific garment. Note that these measurements can vary a few centimeters in both directions depending on the material.

The size guides are a general guide for selecting the correct size at Kass Maher Inc based on your own body measurements. The measurements in cm/inches that we in some cases specify on the product pages are for the specific product or garment you are looking at. The measurements in cm/inches that we display on the product pages, however, can vary a few centimeters in both directions depending on the material used in its production. Use these measurements as a guideline to find a suitable style or fit for you, but they are not to be viewed as exact values.